* We reserve the right to limit quantities. Each customer is limited to a quantity of 3 per item in a 12 month period (unless special permission is obtained in advance). We are not a wholesale site, and we do not support resellers of our merchandise.
1. Is it possible to shop in person at your store?
Yes! We are open daily until Christmas: 8:30AM to 5:30PM.
OUR ADDRESS:
1100 Invicta Drive, Unit #1, Oakville, Ontario, L6H 2K9.
Please note: We accept cash, Visa or Mastercard and Interac/Debit.
2. Can I place my order online but pick it up at the warehouse to save the cost of shipping?
YES. This is easy to do! Simply place the items you want in your virtual shopping cart. When you check out, you will have the option of choosing Free Warehouse Pickup as one of the Shipping Options. Simply choose that option and include a note in the comments section indicating the day/time you plan to pick up your order.
3. How much does shipping cost?
Our website makes it easy to calculate approximate shipping charges before you check out. Simply place the items you like in your virtual shopping cart. Then view the contents of your cart. You will see an area where you can enter your postal code to receive an instant shipping quote, as well as applicable taxes.
4. Do you ship outside of Canada?
We do not ship to the US or other international locations. At the present time, we only ship within Canada to all provinces and territories.
5. Is a receipt or invoice shipped with the package?
NO. Since most purchases on our website are intended as gifts, an invoice is not included in the package. You will receive an electronic copy of you invoice via email. Please print this invoice and keep it for your records.
6. Returns and Exchanges
If for any reason you are not satisfied with a product purchase from our website, simply return them to their original packaging and mail the items back to us with a copy of your receipt enclosed. Once we receive your returned order we will apply a credit to your account for the amount of the original order, less the original shipping cost. If for some reason you receive a damaged or defective product, we will send you a replacement right away. Items must be returned in original condition.
If you did not find the answer to your question here please email your question to sales@retrofestive.ca and we will be happy to answer it.