CHRISTMAS DELIVERY DEADLINES:
RetroFestive.ca is a family owned, Canadian company. All of our items are priced in Canadian dollars. We ship everything we carry from our warehouse in Oakville, Ontario (just outside Toronto).
We ship quick, OR you can pick up your online order at our Oakville warehouse. Pick-up times are the same as our store hours.
We now ship to the USA! Flat rate of $20 per order. Or FREE shipping with orders $95+ (Some exceptions apply). USA shipments will arrive via USPS or local courier. You will receive a tracking number upon shipment. U.S. orders have been arriving within 10 days, often sooner! NOTE: We cannot ship Food Products, BB Guns or Leg Lamps outside of Canada.
FLAT RATE SHIPPING FEES:
SOUTHERN ONTARIO* (SW Ontario, Central Ontario and Metro Toronto):
- Free Shipping: Orders $75+ Up to 10 Business Days, depending on your location.
- Standard: $9.99 - 4-6 Business Days* depending on your location.
- Express: $14.99 - 2-3 Business Days* depending on your location.
- Warehouse Pickup - Fast and Free! (1100 Invicta Drive, Oakville, ON)
EASTERN & NORTHERN ONTARIO + QUEBEC*:
- Free Shipping: Orders $95+ Up to 10 Business Days, depending on your location.
- Standard: $11.99 - 4-6 Business Days* depending on your location.
- Express: $22.99 - 3-4 Business Days* depending on your location.
SASKATCHEWAN, MANITOBA, NOVA SCOTIA, NEW BRUNSWICK and PEI*:
- Free Shipping: Orders $95+ Up to 10 Business Days, depending on your location.
- Standard: $12.99 - 5-8 Business Days* depending on your location.
- Express: $25.99 - 3-4 Business Days* depending on your location.
ALBERTA, BRITISH COLUMBIA and NEWFOUNDLAND LABRADOR*:
- Free Shipping: Orders $95+ Up to 10 Business Days, depending on your location.
- Standard: $14.99 - 5-10 Business Days* depending on your location.
- Express: $27.99 - 3-5 Business Days* depending on your location.
* The above "Delivery Time Estimates" are guidelines only. We do not guarantee exact delivery dates.
We ship daily, using a variety of courier and delivery services. Most orders leave our warehouse within one business day. Personalized products take a bit longer.
WAREHOUSE PICK-UP:
Live near us? Try our Oakville Warehouse Pick-Up Option. Most orders are ready to be picked up in Oakville within one business day of placing your order. (Please wait for an email advising your pickup is ready before you come). Pick-up times are the same as our store hours.
ORDER CANCELLATIONS:
Your order will be finalized and dispatched to our warehouse immediately. Any order that is cancelled after it has been picked and packed is subject to a 15% restocking fee. This includes orders for pick-up at our Oakville warehouse.
REMOTE AREA EXCEPTIONS:
Due to the high cost of shipping to postal codes considered Distant or Remote, we are unable to offer Fat Rate or Free Shipping. In these areas, shipping is available at a discounted rate.
These areas include: Yukon, Northwest Territories, Nunavut & the following postal codes:
British Columbia: V0C, V0J, V0T, V0V, V0W, V1G, V1J, V8C, V8G, V8J
Manitoba: R0B, R0L, R8A, R8N, R9A
Alberta: T0A, T0G, T0H, T0P, T8S
Saskatchewan: S0C, S0E, S0J, S0L, S0M, S0N, S0P, S4A, S4H, S9X
Quebec: G0C, G0E, G0G, G0H, G0J, G0K, G0L, G0T, G0V, G0W, G4W, G4X, G5A, G5B, G5H, G5J, G5R, G5T, G7B, G7N, G7P, G8H, G8J, G8K, G8L, G8M, G8N, G8P, J0A, J0K, J0M, J0R, J0T, J0W, J0X, J0Y, J0Z, J1T, J1Z, J3T, J5V, J6E, J8C, J9E, J9L, J9P, J9P, J9T, J9Z
Ontario: P0L, P0T, P0V, P0W, P0X, P0Y, P5N, P8N, P8T, P9A, P9N
Newfoundland & Labrador: A0A, A0K, A0P, A0R, A2V
Nova Scotia: B0E
More Shipping Details
Any delivery time estimates should be used only as a guide, not as a guarantee.
Handling Time: We typically ship within 1 business day of receiving your order. (If you really need to receive your parcel by a specific date, please reach out by phone or email. We'll do our best to make it happen!)
Tracking Your Order
Once your purchase has been shipped you will receive via e-mail a tracking number to check the status of your order. You will be able to track the status of your shipment using the tracking link and tracking number provided.
Shipment Receiving Guidelines
When you receive your order in the mail, immediately unpack all contents to ensure that you were shipped the correct items. If there are any damages, shortages or errors, they must be reported immediately (within 24 hours) using our Return Policy.
Our Address
1100 Invicta Drive, Unit #1, Oakville, Ontario, L6H 2K9.
Return Policies
Important: We have different return policies for Online Orders VS In-Store Purchases. Details Below.
In all cases, CLEARANCE Merchandise marked down 40% or more is Final Sale and not eligible for return.
Online Order Returns
Due to the seasonal nature of our business, RetroFestive has a seven day Return Policy on all products. If you are unsatisfied with your purchase, you must contact us within seven days of receiving your order to receive a Return Merchandise Authorizaton Number (RMA). NOTE: All customized and personalized items, including ornaments, are NOT refundable or returnable.
We will issue an exchange or refund once we receive your return at our warehouse. Print your RMA on the box/envelope and mail the items back to us at the address provided. You have a further seven days after receiving your RMA to ship the item back to us in its original condition. Failure to include your RMA on the package may result in signifigant delays in processing your refund, or a refusal of refund.
Any order that is returned may be subject to a 15% restocking fee, except if an item arrives damaged or when apparel does not fit. This includes orders for pick-up at our Oakville warehouse.
You are responsible for paying shipping charges for the return shipment. We cannot refund the cost incurred in shipping your original parcel. (This includes our costs incurred in “Free Shipping” orders).
Returned or exchanged merchandise must be unused, unworn and returned in its original packaging in re-sellable condition.
If for some reason you receive a damaged or defective product, we will send you a replacement right away. If you have questions regarding our return policy, we suggest contacting us for clarification before placing your order.
FUNKO POPS POLICY
Our policy is the same as Funko's: "We design our packaging to protect the collectibles inside. Slight blemishes to packaging may occur during the manufacturing or shipping process and will not be considered a damaged product."
Clothing Returns and Exchanges
If you are returning apparel that does not fit, we will happily exchange it for a new size once we receive your return at our warehouse. We will pay the cost of shipping the replacement to you. Please note that clothing must be unworn, with original tags intact.
Personalized Ornaments
All customized and personalized items, including ornaments, are NOT refundable or returnable.
Moose Mugs
It doesn't happen often, but occasionally moose mugs can be damaged during shipping. You must notify us within 3 days of receiving your moose mugs if any damage has occurred, in which case we will replace your moose mugs and file a claim with Canada Post.
Return Address
RetroFestive Sales Inc.
1100 Invicta Drive, Unit #1
Oakville, ON L6H 2K9
In-Store Purchase Returns
All purchases at our Oakville Warehouse Store are considered Final Sale, with the exception of apparel that does not fit. If you have purchased clothing that does not fit, we are happy to exchange it for a new size until Dec 30. If you are unable to exchange your item for a size/style you are happy with, we will issue you store credit to be used in the future. You must provide a receipt of purchase, and the tags must still be on the apparel.